FAQs about EBS Terms and Conditions updates

   
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General Questions and Answers

You can read the existing terms and conditions on our website at www.ebs.ie/terms-and-conditions-updates.

If you have a question for us, you can call us on EBS: 0818 300 126 (Monday-Friday 09:00-17:00, excluding bank holidays) or visit your local EBS office.

We appreciate your business, but if you do not want to accept the changes, you have the option, free of charge, to close your account, clearing anything you owe on it first, or let us know that you are ending your agreement with us.

Please call us on 0818 300 126 (Monday-Friday 09:00-17:00, excluding bank holidays) or visit your local EBS office and we can discuss options to help you close your account.

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Questions and Answers for SEPA Instant

The Single Euro Payment Area (‘SEPA’) is an initiative to simplify euro payments. It is introducing payments that get processed within seconds every day.

The change to payments coming into payment accounts is effective since 9 January 2025; and to payments coming out of payment accounts will happen on 9 October 2025.

A SEPA Credit Transfer (SCT) is an electronic transfer of money, from one account to another, in the SEPA Zone.

A SEPA Instant Credit Transfer allows the transfer of money between two payment accounts in the SEPA zone within seconds, every day.

No. While electronic transfers to other EBS payment accounts often happen immediately, they are not currently SEPA Instant Payments. You will also be able to send  SEPA Instant Credit Transfers from one EBS payment account to another later in 2025.

You are now able to receive SEPA Instant Credit Transfers into your payment account from another payment providers payment account immediately.

A maximum amount applies to SEPA Instant Credit Transfers. Please contact us on 0818 300 126 Monday to Friday 9:00 - 17:00 excluding Bank Holidays for more information.

A SEPA Instant Credit Transfer to your payment account can be received at any time on any day, including weekends and bank holidays.

Yes, you have access to money immediately at any time on any day.

Yes. There may however be short periods of planned maintenance where they are not but we will notify you of these in advance.  Any such periods will be minimised as much as possible.

All our Republic of Ireland payment account have this feature.

 The following EBS payment accounts can receive SEPA Instant Credit Transfers.

  • Instant Access Accounts
  • MoneyManager Accounts
  • Teen Savings Accounts

No, only payment accounts can receive a SEPA Instant Credit Transfer.

The SEPA scheme consists of 27 EU countries

  • Austria
  • Belgium
  • Bulgaria
  • Croatia
  • Republic of Cyprus
  • Czech Republic
  • Denmark
  • Estonia
  • Finland
  • France
  • Germany
  • Greece
  • Hungary
  • Ireland
  • Italy
  • Latvia
  • Lithuania
  • Luxembourg
  • Malta
  • Netherlands
  • Poland
  • Portugal
  • Romania
  • Slovakia
  • Slovenia
  • Spain
  • Sweden

The EEA includes EU countries and Iceland, Liechtenstein and Norway are allowed be part of the EU's single market.

Euro

No, you don’t need to sign up or do anything additional.

The changes to the terms and conditions cover payments under SEPA Instant Credit Transfers into personal and business payment accounts held in the Republic of Ireland.

Yes, but it will be later in 2025 and we'll let you know closer to the time.

No, there are no additional fees for receiving a SEPA instant payment.

You can receive credit value and interest on the day the SEPA Instant Credit Transfer is received.

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Questions and Answers for Consumer Rights Act 2022

CRA consolidated and updated consumer protection laws and introduced new protections for consumers. CRA sets out the requirements for consumer contract terms and conditions to be fair.

The changes we have made because of CRA do not change how your account operates. You can continue to use your account as normal.

CRA consolidated and updated consumer protection laws and introduced new protections for consumers. As a result, we updated our terms and conditions to clarify some things and to make them easier for you to understand.

You can read the terms and conditions in full on our website at www.ebs.ie/terms-and-conditions-updates.

The Terms and Conditions for the following accounts and services were updated as of the 9 January 2025:

  • Demand Accounts, including:
    • Children's Savings Account
    • Instant Access Account
  • Teen Savings Account
  • MoneyManager Account
  • Fixed Account
  • Family Savings Account
  • Your Accounts Online
  • CardManager

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