Changes to EBS Terms and Conditions

We are making important changes to our terms and conditions.
The changes are because of:

A summary of the changes we are making can be found here.

To view our current terms and conditions or our full set of new terms and conditions which come into effect on the 9 January 2025, please click here.

To accept these changes, you do not need to do anything, and you can continue to use your accounts and services. We appreciate your business, but if you do not want to accept the changes, you have the option, free of charge, to close your Account, clearing anything you owe on it first, or let us know that you are ending your agreement with us. You can do so by writing to or visiting your local EBS Office. If we do not hear from you before 9 January 2025, these changes will apply to your accounts and/or services. 

Please take some time to read the information. You can save any of the terms and conditions and the summary of changes to keep for future reference, by downloading the PDF file. 

If you have a question, please refer to our customer questions and answers by clicking here or call us on 0818 300 126 (Monday-Friday 09:00-17:00, excluding bank holidays).

Thank you for choosing to bank with us.