Mortgage Arrears Resolution Process

If you are worried about missing a mortgage repayment, call us now. We’ll let you know what you can do next.

Call 0818 330 044

I can't clear the arrears or I am worried about making repayments

If you are worried  about your mortgage repayments or have already missed your repayments, your next step is to fill out a Standard Financial Statement as part of our Mortgage Arrears Resolutions Process (MARP).
We can’t ignore the fact that you may have missed repayments, but we can help you get a realistic picture of your financial situation and the solutions available to you.

Our four step Mortgage Arrears Resolution Process

We have a four-step process known as the Mortgage Arrears Resolution Process (MARP).  MARP will help you deal with missed repayments on your mortgage. MARP will also help you if you are not yet in arrears but you are worried about missing your mortgage repayments in the future.

This process is part of our commitment under the Central Bank of Ireland Code of Conduct on Mortgage Arrears (CCMA).

What you can do next

The earlier you contact us the sooner we can work together to find ways to improve your situation.

To make a payment or talk to our team. CALL 0818 330 044

Next, you need to fill out a form called a Standard Financial Statement (SFS) and send us any other documents we ask for. See more about SFS here.

When we receive your SFS and supporting documents, we will start to assess your situation. Read more of our Frequently Asked Questions

Depending on your circumstances, one of our alternative repayment arrangements may be appropriate for you. This could prevent your mortgage from falling into arrears or further into arrears. Read more about Alternative Repayment Arrangements.

Money Advice and Budgeting Service

MABS provides free, confidential and independent advice to people in financial difficulty. For more information visit mabs.ie. You can also call the MABS National Helpline on 0818 072 000, Monday to Friday, 9:00 to 20:00.

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and Budgeting Service

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Standard Financial Statement

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Filling out your SFS

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