Gambling Blocks Support

Gambling can go from an occasional fun activity to one that harms people. When it becomes harmful it can affect not just the person involved, but their families, friends and even employers. It can damage relationships, finances, employment, physical and mental health.  

• Concealing or lying about gambling.
• Gambling to try and make money to cover rising costs of living/bills.
• Overdue and/or unpaid bills.
• Continuing to gamble even after significant financial losses.
• Selling possessions, borrowing, or even stealing money to gamble.
• Difficulty sleeping which has resulted in gambling at night.
• Making repeated unsuccessful attempts to reduce or stop gambling.
• Preoccupation with gambling.
• Losing interest in other activities and hobbies.
• Denying that a problem with gambling exists, or believing it is under control.
• Experiencing relationship and occupation problems because of gambling.
• Unexplained mood changes.
• Continuing to gamble even when you don’t have the money to do so.

If you’re a customer with us and you are experiencing problems with gambling, we have support and tools available to help you control what you spend on gambling.

If you let us know that you’re affected by gambling and need help controlling your gambling spend, we can help you by:

• Connecting you to additional support services and/or,
• Blocking* your EBS debit cards from gambling, where we can identify it.

* A value limit of €1 can be applied to your EBS debit card. Any transactions we identify as gambling exceeding €1 will be rejected.

Call our Support Helpline on 0818 300 107 (Mon-Fri 9:00 to 17:00, excluding bank holidays).

You can also have the block removed from your debit card by contacting our Support helpline. A block takes three days to be removed from a card from the time of contacting us.

We recognise that it takes a lot of courage to seek help and tell someone that you are having issues with gambling.  If you are struggling with your finances, have mounting debt, or are ignoring debt you already have because of problem gambling, this is probably causing enormous stress and anxiety. If you find yourself in this situation, check out the ‘Worried about Missing a Payment’ section on our website here.

Talk to us as soon as possible if you have missed payments or are worried about missing payments to give you the best chance to resolve the problem.

Most gambling websites have dedicated pages containing tips and tools to support you to gamble responsibly or, spot the signs of problem gambling. There are also free services you can access if you or someone you know is affected by gambling.