Before you can transfer the money to another account, you’ll need to set them up as a beneficiary. Bill payments will be set up in real time but other accounts (payees) will take a little longer. This is to protect against fraud.
Setting up a new bill
1. Click on ‘I Want to’ in the navigation menu on the top right of the screen.
2. A panel will appear at the top of the page.
3. There are 3 transaction types, move money, pay a bill and pay a new beneficiary. The default selection is ‘move money’, change this to ‘Pay a New Beneficiary’
4. You are now in the ‘Manage’ section (You will see that it has turned red in the top menu) and are given the option to create a new bill or beneficiary.
5. To set up a bill, select ‘ A New Bill’ at the top of the page
6. Then choose a company name from the dropdown list and enter your reference number and a nickname for the bill. Once you’ve done that click ‘Continue’.
7. The confirmation dialog box will pop up on your screen. Enter the requested digits from your PAC and click confirm.
8. A push notification will be sent to your paired device, click ‘confirm’ to authorise the bill set up and you are all done. Make sure you have enabled notifications or you may not be able to complete authentication.
Setting up a new Payee
1. Click on ‘I Want to’ in the navigation menu on the top right of the screen.
2. A panel will appear at the top of the page.
3. There are 3 transaction types, move money, pay a bill and pay a new beneficiary. The default selection is ‘move money’, change this to ‘Pay a New Beneficiary’
4. You are now in the ‘Manage’ section (You will see that it has turned red in the top menu) and are given the option to create a new bill or beneficiary.
5. To set up a new account, select ‘ A New Payee’ at the top of the page
6. Enter the required details and click continue.
7. The confirmation dialog box will pop up on your screen. Enter the requested digits from your PAC and click confirm.
8. A push notification will be sent to your paired device, click ‘confirm’ to authorise the new payee set up. Make sure you have enabled notifications or you may not be able to complete authentication. The payee will be displayed in your beneficiares by close of business on the next working day.